Health Charities
Marie Curie
Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients
YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.
Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.
Confidentiality
Complaints
PALS
Violent or aggressive behaviour

confidentialityConfidentiality

Information about patients is confidential and will only be shared between doctors and the health care team. We will need your permission before providing anyone else with information.

However anonymous information about patients may be used for research, audits, teaching medical staff and students, protecting public health and to organize health care services.

We also train qualified doctors to become GP's.  Because we are a training practice we will sometimes be visited by inspectors.  This may involve a visiting GP looking at a small number of patients'records.

Visiting inspectors assessing patient medical records are bound by the same code of confidentiality as practice GP's.  If you do not want your records to be accessed in this way we would ask you to write to the Practice Manager.

Exercising the right to opt out

If you do not wish for your records to be uploaded to the national electronic records please could you let the doctor or reception staff know.  You will then be given a form to sign which will be scanned into your records and will also be read coded in your computer records.

Videoing consultations

Doctors make videos of their consultations. We use these:

  • to help teach doctors how to assess patients
  • to help doctors improve their consultation skills and how they talk to patients
  • as part of a doctor's assessment for their membership of the Royal College of General Practitioners.

We will always get your permission before videoing your consultation, and check with you again afterwards. There is an information leaflet at reception.

Students

We are a training practice and we have student doctors and nurses sitting in on clinics and surgeries.  We feel that the experience they gain while they are with the practice is very important.  The receptionists will tell you if there is a student with the doctor or nurse.

Your help in the education of these students is greatly appreciated, but if you do not want a student to be present, please tell reception.

 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website