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Appointments
Our practice operates a Clinician Triage Appointment System, this means that all patient requests for medical help, advice and appointments are triaged by a clinician (a Doctor, Nurse or Pharmacist).
The clinician will then advise you on how best we can help with each request. This may be with an urgent or non-urgent appointment with a clinician either in the practice or over the phone. Sometimes, the best response maybe with an SMS text, a prescription, or signposting you to a service outside of the practice.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Consider Self-referral
Help and support available from many National and Local Organisations
Book an Appointment
Urgent appointment for today and tomorrow
Appointments with a GP/Duty Doctor for urgent/emergency clinical matters.
Booked via our dedicated Care Navigators who will conduct a brief triage assessment on the telephone initially.
Ways to book
- Request an urgent appointment online
- Telephone: 020 7704 2832
- Visit the practice
Extended Access
We also have extended access available. See our Out of Hours information.
Book a routine appointment
Advance appointments with a GP, Nurse or Health care assistant (HCA).
- These appointments are usually available four (4) weeks in advance
- Booked via our dedicated Care Navigators who will conduct a brief triage assessment on the telephone initially.
Ways to book
- Request an appointment online
- Telephone: 020 7704 2832
- Visit the practice
The most suitable option for your needs can be discussed with one of the Care Navigators.
Sickness certificates (Fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel vaccinations
Information and advice for travelling abroad.
Home visit
Patients are requested, where possible, to telephone before 11am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in the surgery in the time it takes to do a single house call.
Please note that in some circumstances, a member of the Whittington Rapid Response Team may visit you instead of the Doctor, if this is considered appropriate for your care needs or including support out of hours.
Change or Cancel an Appointment
If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Ways to cancel
1. Telephone us on 020 7704 2832 as soon as possible, and at least 30 minutes before your appointment time. We offer a "check and cancel" function on the telephone line.
2. Patients who have opted into the text-messaging appointment reminder service are also able to cancel their appointments by replying to the text message.
Text Messaging
We now have the facility to send SMS messages to patients.
Please let reception know if you would like to OPT OUT of receiving text messages for appointment reminders or messages from the GP.
Please also ensure reception have your up to date mobile telephone number.
Out of Hours
Evening and Weekend Appointments
When the practice is closed, you can still get help for urgent medical problems by calling 020 7704 2832.
Your call will be redirected to the Islington i:HUB service, which provides same-day urgent GP care from 6:30pm to 8pm on weekdays, and all day on weekends and bank holidays. At weekends, you can also contact the i:HUB team online between 8am and 5pm.
Your request will be reviewed by a GP on the same day, and you may be offered a same-day appointment or advice from a clinician, or be directed to the most appropriate service for your needs.
If you would prefer to speak to someone or are unable to complete the online form, you can still call the number above. You will be connected to the i:HUB team, who can support you to complete the form if needed. All requests, whether made online or by phone, are assessed in the same way to ensure patients are seen based on clinical need.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Chaperones
You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish. This is all the more important if English is not your first language, or if you feel you might not be able to express what you need clearly to the doctor or nurse.
In additon, for intimate examinations, you will be offered the choice of having another professional clinician/member of the wider team present at the examination. This is called chaperoning.
Please let the doctor or nurse know if you would like a chaperone to be present for your consultation or examination.
Interpreting Services
If you need an interpreter for your consultations please inform reception at the time of booking your appointment. We can arrange this for most languages. We try to book a double appointment if an interpreter is needed.
If a face to face interpreter is not available we may be able to access telephone interpreters.
For emergency appointments, if possible, please try to bring a friend or relative who can help interpret.
Sign Language
We can arrange sign language interpreters for patients. We are also happy to communicate with patients with hearing impairment by email.
We also have a video link BSL interpreting service available on request.
